Refund Policy

Online Store Returns

We accept returns on Store orders if the items are unused and not damaged. Returns must be made within 60 days of purchase for a full refund. All project boxes that contain plants or perishable items are ineligible for return. All return shipping costs are the responsibility of the customer.

Where to send returns

Green Explorers Club
ATTN: RETURNS
2521 Palomar Airport Road
Suite 105-706
Carlsbad, CA 92011

Return packages must include

• Return details: order number, account name, reason for return
• Items in original packaging/crates and in original condition

Email us at erin@greenexplorersclub.com to get the return process started and check your eligibility.

Subscriptions have their own cancellation and refund rules. See our Subscription Policy.